Terms of Use

These Terms of Use govern access to and use of this website.

By visiting the website, creating an account, placing an order or using any website feature, users agree to these Terms of Use together with the Privacy Policy, Shipping Policy, Return and Refund Policy and other policies displayed on the website.

1. Acceptance of Terms

Users who do not agree with these Terms should stop using the website.

Persons who are not legally able to enter into a binding transaction independently should use the website only with the involvement and consent of a parent or legal guardian.

2. Permitted Use

The website may be used only for lawful browsing, account management, communication and purchasing activities.

Users must not:

  • Use the website for unlawful or fraudulent purposes
  • Provide false or misleading information
  • Impersonate another person
  • Use another person’s payment method without authorisation
  • Attempt to access restricted systems or accounts
  • Introduce viruses, malware or harmful code
  • Interfere with website security or operation
  • Scrape, copy or collect content or data without permission
  • Use automated systems to place orders or disrupt normal activity
  • Infringe intellectual-property, privacy or other legal rights

3. Customer Accounts

Users may be required to create an account to access certain features.

Account holders are responsible for:

  • Providing accurate information
  • Keeping information updated
  • Protecting passwords and login details
  • Restricting access to their devices
  • Informing us of suspected unauthorised activity

We may treat activity conducted through an account as authorised by the account holder unless notified otherwise.

4. Product Information

We aim to present accurate product descriptions, images, specifications, dimensions, colours, prices, availability and compatibility information.

However:

  • Colours may vary between screens
  • Measurements may contain reasonable minor differences
  • Packaging may change
  • Manufacturers may update specifications
  • Images may include props not included with the product
  • Minor differences may occur between production batches

Customers should review the complete product information before ordering.

5. Prices

Prices are displayed in Malaysian Ringgit unless otherwise stated.

Prices may change without prior notice. A price change will not normally affect an order that has already been accepted and paid for.

We may correct obvious pricing, calculation, description or promotional errors.

Where an error affects an order, we may:

  • Contact the customer for confirmation
  • Offer the correct price or product
  • Cancel the affected item or order
  • Issue an appropriate refund

6. Orders

Submitting an order represents an offer to purchase the selected products.

An automated acknowledgement confirms that the order was received but does not necessarily mean that it has been accepted.

An order may be accepted when:

  • Payment is confirmed
  • Processing begins
  • Acceptance is communicated
  • The product is dispatched

We may reject or cancel an order because of:

  • Product unavailability
  • Payment failure
  • Incorrect product or pricing information
  • Quantity restrictions
  • Delivery limitations
  • Suspected fraud
  • Website or system errors
  • Legal or regulatory requirements
  • Circumstances beyond our reasonable control

Payments collected for cancelled items will be refunded.

7. Product Availability

All products are subject to availability.

Adding a product to a cart does not reserve it.

Where a product becomes unavailable after an order is submitted, we may offer:

  • A substitute product
  • Partial fulfilment
  • Store credit
  • A refund

The customer will be contacted where approval is required.

8. Payment

Customers must use an accepted payment method and provide accurate payment information.

By submitting payment, the customer confirms that:

  • The payment method is authorised
  • The information provided is correct
  • Sufficient funds or credit are available
  • The transaction is lawful

Orders may be delayed, reviewed or cancelled if payment cannot be verified or is suspected to be fraudulent.

9. Promotions

Discount codes, vouchers, free gifts and promotional offers may be subject to:

  • Validity periods
  • Minimum purchase requirements
  • Product exclusions
  • Customer eligibility
  • Redemption limits
  • Stock availability

Unless otherwise stated, promotions:

  • Cannot be combined
  • Cannot be exchanged for cash
  • Cannot be applied after checkout
  • Cannot be transferred
  • May be withdrawn where affected by error or misuse

10. Shipping and Delivery

Shipping and delivery are governed by the Shipping Policy displayed on the website.

Delivery dates are estimates unless expressly guaranteed.

Customers are responsible for providing complete and accurate delivery information.

11. Returns and Refunds

Returns, refunds, repairs, replacements and exchanges are governed by the Return and Refund Policy and applicable law.

Customers must follow the stated return procedure and provide reasonable supporting information.

12. Product Warranties

Some products may include a manufacturer, distributor or seller warranty.

Warranty coverage may exclude damage caused by:

  • Misuse
  • Accidents
  • Neglect
  • Improper installation
  • Unauthorised repairs
  • Modification
  • Normal wear and tear

A voluntary warranty is additional to any consumer right that cannot lawfully be excluded.

13. Intellectual Property

The website and its contents, including branding, logos, photographs, graphics, text, videos, product descriptions, software and layout, are owned by or licensed to the website operator.

Users may access the content for ordinary personal browsing and purchasing purposes.

Content must not be copied, reproduced, modified, republished, sold, distributed or commercially exploited without permission.

Third-party trademarks and product names belong to their respective owners.

14. Reviews and User Content

Where users submit reviews, photographs, comments or other content, they confirm that:

  • The content is genuine
  • They own the content or have permission to submit it
  • It does not infringe another person’s rights
  • It is not unlawful, abusive or misleading
  • It does not contain harmful code

By submitting content, users grant us a non-exclusive, royalty-free licence to display, reproduce and use it for website, customer-service and promotional purposes.

We may remove content that violates these Terms.

15. Third-Party Services

The website may link to or integrate with third-party services, including:

  • Payment providers
  • Courier services
  • Social-media platforms
  • Advertising providers
  • External websites

We do not control third-party services and are not responsible for their independent terms, privacy practices, availability or security.

16. Website Availability

We do not guarantee that the website will always be uninterrupted, secure or error-free.

We may update, restrict, suspend or discontinue website features for maintenance, security, operational or business reasons.

17. Disclaimer

To the extent permitted by law, the website and its content are provided on an “as available” basis.

General information on the website should not be treated as professional, medical, legal, financial or technical advice.

Nothing in these Terms excludes any guarantee, condition, right or remedy that cannot lawfully be excluded.

18. Limitation of Liability

To the extent permitted by law, we will not be responsible for indirect, incidental, special or consequential losses arising from website use.

Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.

Nothing limits liability for fraud, wilful misconduct or liability that cannot lawfully be excluded.

19. Indemnity

To the extent permitted by law, users agree to compensate us for reasonable claims, losses or expenses arising from:

  • Unlawful website use
  • A violation of these Terms
  • Fraudulent activity
  • Infringement of another person’s rights

20. Suspension and Termination

We may suspend an account, cancel a transaction or restrict website access where a user:

  • Violates these Terms
  • Engages in fraud or abuse
  • Misuses promotions or refunds
  • Creates security or operational risks
  • Is required to be restricted by law

Termination does not affect obligations that arose before termination.

21. Privacy

Personal data is collected, used and protected according to the Privacy Policy displayed on the website.

22. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published on the website. Continued use after publication indicates acceptance of the revised Terms.

23. Governing Law

These Terms are governed by the laws of Malaysia.

Disputes will be subject to the courts or other dispute-resolution forums available under Malaysian law.

24. Severability

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

25. Contact

Questions about these Terms may be submitted through the contact details provided on the website.